Booking Policy

Price Includes

Entrance fees, sightseeing fees, kayaking, rowing boat
English/ Vietnamese speaking guide
Luxury accommodation, shower
Welcome drink
Meals onboard: 2 lunches, 1 dinner and 1 breakfast
Insurance on-board
Fishing equipment

Price Excludes

Drink
Tips for tour guide and driver
Personal expenses
Air tickets and transportation from the airport
Shuttle bus at Hanoi Old Quarter or Opera House.
Visa
Limousine service
Other drinks and tobacco
Tips for staff
Other expenses not listed above

Cancellation Policy

Cancellation by Customer

More than 21 days before check-in: FREE of charge
From 11 to 20 days before check-in: 30% of total rates
From 7 to 10 days before check-in: 50% of total rates
Less than 7 days before check-in & no Show: 100% of total rates

Cancellation due to bad weather

If the cancellation be announced by the Management Board of Halong Bay, depend on the timing of the cancellation, following policies will be applied:

Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund.
During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded.
The trip be cut down from 2 nights to 1 night, tourists will be charged a 2 days/1 night trip, plus other used services, the rest will be refunded.
The final cost will be confirmed by your consultant via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!

Children Policy

Children 0 – 4 years old: FOC only 1 child ( sharing EVERYTHING with parents ). 2nd Children: Charge 50% ( sharing bed with parents )
Children 5 – 6 years old: Charge 50% adult rate ( sharing bed with parents )
Children 7 – 10 years old: Charge 75% adult rate ( sharing bed with parents )
Children 11 years old: same as adult